If your App is crashing or if you are experiencing other issues, try one of these 4 simple tips:
- Restart your Smartphone: turn it off and wait for at least 30 seconds before turning it on again.
- Totally quit the App, logging out.
- Uninstall and reinstall: delete the App from your Smartphone - don’t worry, all your data will remain intact - and reinstall it from the Apple App Store or Google Play.
- Check if the same problem still occurs both over a 3G/LTE connection and over WiFi. Sometimes a bad connection can affect services.
Still no luck? Don’t hesitate to let us know, we’d be happy to help you! Send us an email at firstname.lastname@example.org wih the following informations:
- The device and operating system version (iOS or Android) you are using
- Detailed steps to describe the crash
- Any other information you can provide us