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Whoosnap keeps crashing. What do I do?

If your App is crashing or if you are experiencing other issues, try one of these 4 simple tips:

  • Restart your Smartphone: turn it off and wait for at least 30 seconds before turning it on again.
  • Totally quit the App, logging out.
  • Uninstall and reinstall: delete the App from your Smartphone - don’t worry, all your data will remain intact - and reinstall it from the Apple App Store or Google Play.
  • Check if the same problem still occurs both over a 3G/LTE connection and over WiFi. Sometimes a bad connection can affect services.

Still no luck? Don’t hesitate to let us know, we’d be happy to help you! Send us an email at info@whoosnap.com wih the following informations:

  • The device and operating system version (iOS or Android) you are using
  • Detailed steps to describe the crash
  • Any other information you can provide us
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